Refund policy

This policy describes cancellation, return, and refund timelines for orders placed on our website.

1. Order cancellation

You may request cancellation before dispatch. Once shipped, cancellation may not be possible and standard return rules will apply.

2. Return eligibility

Items must be unused, with original tags and packaging, and returned within the return window mentioned on the product page or order details.

3. Refund processing

Approved refunds are processed after quality checks. Online payment refunds are credited to the original payment method within 5-10 business days.

4. Non-refundable cases

Personal care products, customized items, or products damaged due to misuse may not be eligible for refund unless delivered defective.

5. Need help?

If you need assistance with a return or refund, contact support@example.com with your order number.